FAQ

Frequently Asked Questions

A list of Frequently asked questions to help you speed up your way around


Account

Access the Registration page and click the middle icon on top of the form. Complete all the required fields and click the “Register” button. An e-mail confirmation notification will be sent to your e-mail address. If the e-mail is not in your inbox please check your spam folder. Confirm your e-mail address and you are ready to roll.

After the registration, check your e-mail address. It is advisable to also check the spam folder. Click on the link provided in the email and Pixycart will validate your confirmation token. If the token is correct, your account will be validated instantly.

This is very unlikely to happen, but for any situation you can contact our support team

To reset your password, simply go to the Log In page and click the left icon on top of the form. Complete all the required fields and click the “Reset” button. An e-mail notification will be sent to your e-mail address. If the e-mail is not in your inbox please check your spam folder. Click on the reset URL you find in the email. This will take you to a page where you can specify a new password for your account. Complete both fields with the new password you want to set up and clicl "Reset" again. Remember: the password must contain a minimum of 8 characters, a maximum of 20 and at least 1 letter and 1 number.

To change any information about yourself and to update your profile, simply Log In using your credentials and navigate to your Profile page. If your profile is not 100% filled in, the system will automatically take you there when you authenticate.

To view all your purchases, Log In using your credentials and navigate from the left menu to the "Purchases" section. Click on the My purchases item from the sub-menu.

To view all your purchases, Log In using your credentials and navigate from the left menu to the "Purchases" section. Click on the My purchases item from the sub-menu. If the payment status for the purchase is "Completed" you can obtain the purchase's invoice by clicking on the "View invoice" icon, relative to each purchase.

To view all your purchases, Log In using your credentials and navigate from the left menu to the "Purchases" section. Click on the My purchases item from the sub-menu. If the payment status for the purchase is "Completed" you can access the resources you bought by clicking the "View download URLs" icon, relative to each purchase.


Stores

To create a new store, Log In using your credentials and navigate from the left menu to the "Stores" section. Click on the Add store item from the sub-menu and you will be taken to the store creation page. Note that the first 9 fields are mandatory. The remaining ones become mandatory or not according to your preferences. Complete the mandatory fields according to your preferences and save your changes.

To view all your stores, Log In using your credentials and navigate from the left menu to the "Stores" section. Click on the My stores item from the sub-menu and you will be taken to the stores list page. Here you can edit and delete your stores at any given time.

To access one of your stores, Log In using your credentials. Look for the "My Stores" button in the header. Click it and select the store you want to navigate to.

Access your store's administration area. Click the "Settings" item in the left menu. Click the "Payment settings" item in the sub-menu. Complete the required fields and click the "Save changes" button. You can now receive payments on the paypal e-mail address you specified.

Access your store's administration area. Click the "Settings" item in the left menu. Click the "Invoice settings" item in the sub-menu. Complete the required fields and click the "Save changes" button. The information you enter in the text area will be displayed on your customer's invoices.

Access your store's administration area. Click the "Settings" item in the left menu. Click the "Store settings" item in the sub-menu. Complete the required fields and click the "Save changes" button for each group of fields. When creating your store, those fields are populated with the default template. You can change that template at any time.

Access your store's administration area. Click the "Customers" item in the left menu. Click the "View store customers" item in the sub-menu.

Access your store's administration area. Click the "Sales" item in the left menu. Click the "Store sales" item in the sub-menu.

Access your store's administration area. Click the "Home" item in the left menu. Click the "Dashboard" item in the sub-menu.


Products

Access your store's administration area. Click the "Products" item in the left menu. Click the "Add Product" item in the sub-menu. The add product is a step by step form where you are to complete the required fields for each step.

Access your store's administration area. Click the "Products" item in the left menu. Click the "View Products" item in the sub-menu. Here you can edit your existing products at any given time.

Access your store's administration area. Click the "Products" item in the left menu. Click the "View Products" item in the sub-menu. Click the "Generate Buttons" icon from the table, related to the product you are interested in. Place the javascript code on any other site you want. It's completely compatible with any plaform. The widget will generate a buy now button on the page you placed it in.

Access your store's administration area. Click the "Products" item in the left menu. Click the "View Products" item in the sub-menu. Click the number of sales link from the table, related to the product you are interested in.

Access your store's administration area. Click the "Products" item in the left menu. Click the "View Products" item in the sub-menu. Click the poroduct title from the table, related to the product you are interested in. The product link can also be used to promote your product and generate income.

Access your store's administration area. Click the "Products" item in the left menu. You can either create a new product by clicking "Add product" or you go to your product list and edit an existing one. On the "Price" section of the step by step form, check the "Enable dimesale" option. The "Increment amount" field and "Increment every x sales" field become mandatory. Fill in the fields, proceed with the next step untill you reach the "Confirmation" section. Confirm your changes.

Access your store's administration area. Click the "Products" item in the left menu. You either create a new product by clicking "Add product" or you go to your product list and edit an existing one. On the "Coupons" section of the step by step form, check the "Active coupons" option. Choose your coupon type and insert the codes in the textarea. Fill in the mandatory fields, proceed with the next step untill you reach the "Confirmation" section. Confirm your changes. NOTE: you can either choose a coupon code with multiple uses, or more coupon codes with one use each.

Access your store's administration area. Click the "Products" item in the left menu. You either create a new product by clicking "Add product" or you go to your product list and edit an existing one. On the "Revenue share" section of the step by step form, check the "Enable revenue share" option. Fill in the partner's email address and password separated by "/". The password must have a length between 8 and 20 characters and consist of at least 1 letter and 1 number. Fill in the text area and proceed with the next step untill you reach the "Confirmation" section. Confirm your changes.


Affiliates

Access your store's administration area. Click the "Affiliates" item in the left menu. Click the "View store affiliates" item in the sub-menu. Your affiliation URL will be displayed on the page. Copy the URL and share it with anyone you want to become your affiliate. Remember to moderate affiliation requests for your store.

Access your store's administration area. Click the "Affiliates" item in the left menu. Click the "Pending Store Affiliates" item in the sub-menu. You can either choose to accept or reject an affiliation request.

Access your store's administration area. Click the "Affiliates" item in the left menu. Click the "View store affiliates" item in the sub-menu. You can delete any affiliate by clicking the delete affiliation icon for the affiliate. Please see the legend.

First you have to request the store's affiliation URL from the store's owner. After accessing the URL, confirm your credentials (the credentials you use to log in). As soon as the store owner approves your request, you will be able to promote his products.

To promote a product, Log In using your credentials and navigate from the left menu to the "Affiliation" section. Click on the Affiliate products item from the sub-menu. Click the "Generate link" icon or the "Generate button" icon from the table, related to the product you want to promote. The buy now button widget can be embedded on any third party website.

To request a payout, Log In using your credentials and navigate from the left menu to the "Affiliation" section. Click on the Affiliate earnings item from the sub-menu. Click the "Request payout" button on top. Click the "Request payout" icon the table, related to the store you want to request a payout from.

Access your store's administration area. Click the "Affiliates" item in the left menu. Click the "View payment requests" item in the sub-menu. Confirming the payment request will take you to the payment request form where additional details about the payment you made to your affiliate will be required. Rejecting the payment will give your affiliate the possibility of fileing in another request.


Plans

To check your current plan, Log In using your credentials and navigate from the left menu to the "Plans" section. Click on the View current plan item from the sub-menu.

To choose a new plan, Log In using your credentials and navigate from the left menu to the "Plans" section. Click on the Choose new plan item from the sub-menu. You can upgrade or downgrade your plan at any time.

To check billing history, Log In using your credentials and navigate from the left menu to the "Plans" section. Click on the Billing history item from the sub-menu. From the list of subscriptions (current and expired ones), click the "View payments" link from the table related to the subscription you are interested in.

To check your plan invoices, Log In using your credentials and navigate from the left menu to the "Plans" section. Access your billing history. From the list of payments, click the "View invoice" link from the table related to the payment you are interested in.

To view the amount of days until your next billing, Log In using your credentials and navigate from the left menu to the "Home" section. Click on the Dashboard item from the sub-menu. You can check the days until next billing on the rigth of the stats chart.

To view the amount of space left, Log In using your credentials and navigate from the left menu to the "Home" section. Click on the Dashboard item from the sub-menu. You can check the amount of space left on the rigth of the stats chart.


Newsletter Integrations

Access your store's administration area. Click the "Settings" item in the left menu. Click the "Store integrations" item in the sub-menu. Check the "Enable Mailchimp" checkbox Complete the required fields and click the "Save changes".